Frequently Asked Questions

<div class="article-header">Neighbourhoods</div>
    <hr>
    <div class="panel-group" id="accordion" role="tablist" aria-multiselectable="true">
        <div class="panel panel-default">

     <div class="panel-heading" id="headingOne" role="tab">
     
                <a aria-expanded="true" aria-controls="collapseOne" href="#collapseOne" data-parent="#accordion" data-toggle="collapse">
                               <i class="accordion_icon fa fa-plus"></i>       
                    <div class="article-section-header">How do I report anti social behaviour (ASB)?</div>
                </a>
            </div>
            <div class="panel-collapse collapse" id="collapseOne" role="tabpanel" aria-labelledby="headingOne">
                <div class="panel-body">               
                    <div class="article-text">To report a case of anti-social behaviour go to the ‘ASB’ tab on the portal where there will be a form you can complete.
If a crime is involved you should report it to the police immediately on 101, or on 999 if it is an emergency.
Examples of ASB
• Hate crimes – including racial and homophobic harassment
• Harassment (other forms)
• Criminal behaviour
• Drugs
• Alcohol and solvent misuse
• Intimidation
• Verbal abuse
• Noise
• Domestic violence and abuse
• Nuisance from pets and animals
• Vandalism and damage to property
• Nuisance from vehicles  
• Boundary disputes
• Nuisance from business use
• Misuse of communal areas.</div>
                </div>
            </div>
            <hr>


            <div class="panel-heading" id="headingThree" role="tab">
                <a aria-expanded="true" aria-controls="collapseThree" href="#collapseThree" data-toggle="collapse" data-parent="#accordion">
                               <i class="accordion_icon fa fa-plus"></i>       
                    <div class="article-section-header">What happens when I have reported it?</div>
                </a>
            </div>
            <div class="panel-collapse collapse" id="collapseThree" role="tabpanel" aria-labelledby="headingThree">
                <div class="panel-body">               
                    <div class="article-text">A case will automatically be logged with our Platform Hub team who will seek to resolve the issue. Everyone has the right to enjoy their home in peace, so please try to treat others as you would wish to be treated and keep a good relationship with your neighbours where possible.<br><br>
As your landlord, we will:<br><br>

• Look at ways to help prevent anti-social behaviour<br>
• Take reports of anti-social behaviour seriously<br>
• Take appropriate action against people who continually cause a nuisance to their neighbours<br><br>
We are not able to get involved with less serious problems, such as disputes over parking or slamming doors, unless you have already talked or tried to talk to your neighbour, or unless a pre-existing issue prevents this. Do not hesitate to contact us if you feel an issue exists that would prevent you talking to the resident, but please be aware our ability to act may be limited depending on circumstances. 
You need to make sure you record as much information as possible about the ASB incident and include those details in your report.
We cannot take action against someone just on the basis that another person has complained about them – we need evidence. We may ask you to complete an incident diary to record the incidents that you see and hear.  We may need to speak with other people who may have also experienced the same problem – your family and neighbours for example – and in some instances the action plan may recommend involving other agencies like the police of social services.  We treat all reports, including anonymous reports, very seriously and we will not divulge the identity of anyone reporting to us without their agreement.<br><br>
</div>
                </div>
            </div>
            <hr>
            <div class="panel-heading" id="headingFour" role="tab">
                <a aria-expanded="true" aria-controls="collapseFour" href="#collapseFour" data-toggle="collapse" data-parent="#accordion">
                               <i class="accordion_icon fa fa-plus"></i>       
                    <div class="article-section-header"> How long does it take? </div>
                </a>
            </div>
            <div class="panel-collapse collapse" id="collapseFour" role="tabpanel" aria-labelledby="headingFour">
                <div class="panel-body">               
                    <div class="article-text">This can vary depending on the action that is needed to resolve the issue. In all cases we will acknowledge your report of ASB within 3 working days and aim to give you a full response about the actions we can take within 10 working days.</div>
                </div>
            </div>
            <hr>
                     <div class="panel-heading" id="headingFive" role="tab">
                <a aria-expanded="true" aria-controls="collapseFive" href="#collapseFive" data-toggle="collapse" data-parent="#accordion">
                               <i class="accordion_icon fa fa-plus"></i>       
                    <div class="article-section-header">How can I help improve Platform's services by getting involved?</div>
                </a>
            </div>
            <div class="panel-collapse collapse" id="collapseFive" role="tabpanel" aria-labelledby="headingFive">
                <div class="panel-body">               
                    <div class="article-text"> We have lots of way that you can get involved, from activities focused on your local neighbourhood to roles that influence our services and strategic direction. To find out more about the roles and activities that you could be in involved in and to register your interest please <a href="https://www.platformhg.com/get-involved">click here.<br><br></a></div>
                </div>
            </div>
            <hr>
        </div>
    </div>