Frequently Asked Questions

<div data-wrapper="true" style="font-size: 12px; font-family: &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif"><div class="article-header">General</div>
<hr><div class="panel-group" id="accordion"><div class="panel panel-default"><div class="panel-heading" id="headingOne"><div class="article-section-header"><a data-parent="#accordion" data-toggle="collapse" href="#collapseOne">What happens if I forget my password?</a></div></div>
<div class="panel-collapse collapse" id="collapseOne"><div class="panel-body"><div class="article-text">If you forget your password, simply click on the ‘Forgot your password?’ link on our login and register page. You will be asked to confirm your email address you used to login to your account. We will then send you a password reset email.</div></div></div>
<hr><div class="panel-heading" id="headingTwo"><div class="article-section-header"><a data-parent="#accordion" data-toggle="collapse" href="#collapseTwo">Can I register on behalf of someone else?</a></div></div>
<div class="panel-collapse collapse" id="collapseTwo"><div class="panel-body"><div class="article-text">You can, but please do so only if you have their full permission or Power of Attorney and are acting on their behalf, with their full knowledge.</div></div></div>
<hr><div class="panel-heading" id="headingThree"><div class="article-section-header"><a data-parent="#accordion" data-toggle="collapse" href="#collapseThree">Do I have the same password as my partner if we are joint tenants?</a></div></div>
<div class="panel-collapse collapse" id="collapseThree"><div class="panel-body"><div class="article-text">No. If you are a joint tenant you can both register in your own names using your own e-mail addresses. You can then set your own individual passwords.</div></div></div>
<hr><div class="panel-heading" id="headingFour"><div class="article-section-header"><a data-parent="#accordion" data-toggle="collapse" href="#collapseFour">How do I change my password?</a></div></div>
<div class="panel-collapse collapse" id="collapseFour"><div class="panel-body"><div class="article-text">You need to be logged in to change your password. Click on your account name, then click on ‘Profile’. You will then be taken to your Profile page where you can click on ‘Change Password’. You will need to enter your old password and then you will be able to enter and confirm a new one. Remember your new password must be at least 10 characters long and contain at least one capital letter, one lower case letter, one number and one special character/symbol (i.e. @, #, ! etc…).</div></div></div>
<hr><div class="panel-heading" id="headingFive"><div class="article-section-header"><a data-parent="#accordion" data-toggle="collapse" href="#collapseSix">What happens when I give feedback?</a></div></div>
<div class="panel-collapse collapse" id="collapseSix"><div class="panel-body"><div class="article-text">You can give us feedback on any of our services or your customer experiences.<br><br>You can also tell us if we have done something wrong or something particularly good.<br><br>Your feedback will be logged with our teams and they will respond to you within our service standard timescales.</div></div></div></div></div></div>