Frequently Asked Questions

<div class="article-header">Tenancy</div>
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                    <div class="article-section-header">What type of tenancy do I have?</div>
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                    <div class="article-text">Depending upon where you live, your tenancy agreement will be with one of the Group's legacy housing associations.
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It will be one of the following types of tenancy:
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• <a href="https://www.platformhgeast.com/i-am-a-resident/your-tenancy/your-tenancy-agreement/">Probationary or starter tenancy</a><br>
• <a href="https://www.platformhgeast.com/i-am-a-resident/your-tenancy/your-tenancy-agreement/">Fixed term 5 year tenancy</a><br>
• <a href="http://www.waterloo.org.uk/i-am-a-resident/your-tenancy/your-tenancy-agreement/">Assured non - shorthold tenancy</a><br>
• <a href="https://www.platformhgeast.com/i-am-a-resident/your-tenancy/your-tenancy-agreement/">Secure tenancy</a></div>
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                    <div class="article-section-header">How do I add or remove someone from my tenancy?</div>
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                    <div class="article-text">If you want to add someone else to your tenancy, you should contact us.<br><br>

The new joint tenant(s) must have been living with you at the property for 12 months and you must be up to date with your rent. We will ask you and the new joint tenant(s) to complete a deed and license to assign agreement.<br><br>

If one joint tenant dies, the tenancy will be passed on to the other joint tenant.<br><br>

If your relationship breaks down, a joint tenant can only be removed from your tenancy if:<br><br>

• We and all tenants named on your tenancy agree to the change<br>
• A court orders the change<br><br>
It is important to let us know if a joint tenant leaves your property because:<br><br>

• They are still responsible for all the tenancy conditions while their name is on the tenancy agreement<br>
• They could end your tenancy by giving us one month’s notice in writing.<br>
• If they end the tenancy, you will have no right to live in the property<br><br>
Please send us a message if you wish to make changes to your tenancy.</div>
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                    <div class="article-section-header">What are my rights as a tenant?</div>
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                    <div class="article-text">Your rights as a Platform tenant are shown in your tenancy agreement. There are different rights depending upon the type of tenancy you have.<br><br>

Find out more about your tenancy rights and responsibilities.</div>
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                    <div class="article-section-header">I want to move home. What do I have to do?</div>
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                    <div class="article-text">If you are looking to move to a smaller or larger home, or to a different area, there are several ways to find a new home.<br><br>

• Mutual exchange<br>
• Choice-based lettings scheme<br>
• Buying a home through shared ownership.<br>
• Find out more about moving home</div>
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                    <div class="article-section-header">How do I end my tenancy?</div>
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                    <div class="article-text">If you want to leave your property, you must give us written notice to end your tenancy.<br><br>

Your tenancy agreement will say how much notice you need to give. It will be either four weeks’ ending on a Monday or one calendar month.<br><br>

You can give us notice via Your Platform on the Property tab: under &quot;Further Actions&quot; there is a &quot;Give notice&quot; option. Simply click this and complete the form which will pop up.<br><br>

You can also give notice by completing the Ending your tenancy form.<br><br>

If you want to end a tenancy on behalf of a tenant, due to death or incapacity, please go to Giving notice on behalf of a tenant.</div>
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                    <div class="article-section-header">Can I take in a lodger?</div>
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                    <div class="article-text">If you are struggling to pay your rent, you could increase your income by taking in a lodger. But there are a few things you need to think about first. Find out more about how you can do this, and what you need to do.</div>
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                    <div class="article-section-header">I need support with my tenancy. Do you provide this?</div>
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                    <div class="article-text"> <p>Tenancy support may be available to new and existing tenants of Platform Housing Group who need assistance with managing their tenancy and living independently through a number of dedicated Tenancy Support Officers. To apply:<br><br>

• Refer yourself<br>
You can apply to Platform Housing Group for tenancy support by completing the online tenancy support self referral form or by calling us on 0333 200 7304.<br><br>

• Ask someone to refer you<br>
Alternatively you can be referred by a friend, a relative, your Neighbourhood/Rent Officer or by someone from another organisation. They can refer you by completing the online tenancy support referral form or by calling us on 0333 200 7304. They must have your permission to refer you.<br><br>

When we receive your application a Tenancy Support Office will contact you to discuss your needs and arrange a convenient appointment to meet you. They will make an initial assessment and then suggest ways we can possibly support you.</p></div><p>
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